xLab

behavioural research lab

Consumers’ acceptance of online pension investment advice relies on firm characteristics

May 15, 2019

While accounting for interaction satisfaction and demographics, C. Lourenço, B. Dellaert, and B. Donkers find that consumers’ perceptions of trust in and expertise of a firm providing online pension investment advice are important drivers of advice acceptance, and that these two constructs are clearly influenced by two key firm characteristics, profit orientation (for-profit vs. not-for-profit) and role in the sales channel (product provider vs. advisor-only).

Interestingly, and according to the data from large-scale survey-experiments, a ‘for-profit’ orientation can be seen as a double jeopardy for advisors because it negatively impacts consumer perceptions of both expertise and trustworthiness.

Find out more here.

Women earn more than men in a matrilineal society

May 14, 2019

This is one result of the paper “On the Cultural Basis of Gender Differences in Negotiation” by S. Andersen, S. Ertac, U. Gneezy, J. A. List, and S. Maximiano, recently published in Experimental Economics. The authors use data from a lab in the field experiment and a natural field experiment to explore the negotiation culture in matrilineal and patriarchal societies, and to study how culture and social structure influence bargaining behaviour across gender. Paper available here.

Dynamics matters in implementing matching algorithms

May 10, 2019

In University admissions, students submit rankings of courses to a matchmaker and an algorithm produces a matching of students to courses. In “Static versus Dynamic Deferred Acceptance in School Choice: Theory and Experiment“, published in Games and Economic Behavior, the authors F. Klijn, J. Pais, and M. Vorsatz show that students learn to play the matching game better when the matching process is dynamic, i.e., when students go through the steps of the algorithm. Dynamic matching produces better solutions in what efficiency and fairness are concerned than the static implementation of the corresponding algorithm.